Cisco SmartNet Total Care support contract providing 24x7x2 onsite support for the ASR5500 Chassis System. Includes hardware replacement within 2 hours, software updates, and 24/7 access to Cisco Technical Assistance Center (TAC).
Specification
Support Type: SmartNet Total Care - Onsite 24x7x2
Response Time: 2 hours (hardware replacement from fault diagnosis)
Fault Reporting: 24 hours a day, 7 days a week
Software Support: Major and minor updates included
TAC Access: 24/7
Applicable Equipment: Cisco ASR5500 Chassis System (ASR55-CHS-SYS)
