Cisco SmartNet Total Care extended service agreement providing 24x7x2 onsite support with 2-hour response time for Cisco ASR 1000 Series routers equipped with Application Visibility and Control licensing.
Specification
Service Type: SmartNet Total Care
Support Level: 24x7x2 (24 hours/day, 7 days/week, 2-hour response)
Delivery: Onsite
Compatible With: Cisco ASR 1000 Series routers with FLSASR1-AVC license
Includes: Hardware replacement, software updates, TAC technical support, Smart Net Total Care portal access