Specification
Support Contract: Cisco SMARTnet Onsite 24x7x2
Response Time: 2 hours onsite
Availability: 24 hours a day, 7 days a week, 365 days a year
Scope: Hardware replacement, parts and labour, software support
Supported Device: Cisco ASA 5555-X with FirePOWER Services (ASA5555-FPWR-K9)
Services: Cisco TAC 24x7 access, major and minor software updates, proactive diagnostics