Cisco SMARTnet Onsite 24x7x2 support contract for the ASA5545-K9 firewall, providing two-hour onsite hardware replacement, parts, and labor 24 hours a day, 365 days a year, with 24/7 access to Cisco Technical Assistance Center.
Specification
Service type: Extended service agreement - Onsite hardware replacement
Coverage: 24 hours a day, 7 days a week, 365 days a year
Response time: 2-hour onsite hardware replacement
Hardware replacement: Within 2 hours from fault diagnosis
Software support: Major and maintenance releases
TAC access: 24/7 access to Cisco Technical Assistance Center
Extended Cisco.com access included
Compatible with: ASA5545-K9, ASA5545-K9-RF, ASA5545-K9-WS
