Cisco SmartNet Premium onsite support contract for ASA 5525-K9 firewall appliances. Provides 24×7 technical support with 2-hour onsite response time, hardware replacement, and software updates.
Specification
Service Type: SmartNet Premium with Onsite Support
Support Availability: 24 hours/7 days/week
Response Time: 2 hours (onsite engineer)
Hardware Coverage: Yes - replacement with onsite engineer dispatch
Software Support: Major and minor updates included
TAC Support: 24/7 access to Cisco Technical Assistance Center
Compatible Device: ASA 5525-K9 (ASA 5525-X with Software, 8GE Data, 1GE Mgmt, AC, 3DES/AES)
Service Level: Premium (PREM)
