Cisco SMARTnet Premium Onsite 24x7x2 support contract for the SPA-2XOC12-POS Shared Port Adapter. Provides 24-hour, 7-day-a-week access to Cisco Technical Assistance Center and hardware replacement within 2 hours with onsite engineer support for major and minor software updates.
Specification
Support Contract - Cisco SMARTnet Premium
Service Type: Onsite with Engineer
Availability: 24 hours a day, 7 days a week
Hardware Replacement: Within 2 hours from fault diagnosis
Software Support: Major and minor IOS updates
Technical Support: 24x7 access to Cisco TAC
Service Coverage: For SPA-2XOC12-POS (2-port OC-12c/STM-4 POS adapter)
