Cisco SmartNet Total Care support contract providing 24/7 access to Cisco Technical Assistance Center (TAC), software updates, and onsite hardware replacement within 2 hours for the SPA-2X1GE-V2 module.
Specification
Service Type: Cisco SmartNet Total Care
Coverage Level: ONSITE 24X7X2
Response Time: 2-hour onsite hardware replacement
Support Hours: 24 hours, 7 days per week
TAC Access: 24/7
Software Support: Major and maintenance releases of Cisco IOS software
Hardware Replacement: Onsite engineer dispatch with 2-hour response
Compatible with: Cisco SPA-2X1GE-V2 (2-Port Gigabit Ethernet Shared Port Adapter)