Cisco SmartNet Onsite 24x7x4 support contract for WS-C3850-24XU-E Catalyst 3850 switch. Provides 24/7 fault reporting, hardware replacement within 4 hours, software updates, and TAC access.
Specification
Service Type: SMARTnet Onsite Support
Support Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour hardware replacement)
Fault Reporting: 24 hours per day, 7 days per week
Hardware Replacement: Within 4 hours from fault diagnosis
Software Support: Major and minor Cisco IOS updates
TAC Access: 24/7 Cisco Technical Assistance Center access
Engineer: Onsite engineer for hardware installation
Applicable Platform: Cisco Catalyst 3850-24XU-E switch