Cisco SMARTnet Onsite 24x7x4 support service for the VG204XM Analog Voice Gateway, providing 24/7 technical assistance, software updates, and 4-hour onsite hardware replacement.
Specification
Service Type: Maintenance & Support
Coverage: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Hardware Replacement: Within 4 hours of fault diagnosis
Software Support: Major and minor Cisco IOS releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
Service Term: 1 Year
Compatible Device: VG204XM Analog Voice Gateway