Cisco SmartNet Onsite 24x7x4 support contract for the Nexus 9504 switch, providing 24/7 access to Cisco TAC experts, 4-hour hardware replacement response, and software updates.
Specification
Service Type: Extended Service Agreement
Support Level: Onsite 24x7x4
Response Time: 4 hours
Availability: 24 hours/day, 7 days/week
Fault Reporting: 24x7
Hardware Replacement: Within 4 hours from fault diagnosis
Software Support: Major and maintenance releases
TAC Access: 24x7 to Cisco Technical Assistance Centre
Designed For: N9K-C9504-B3-E (Nexus 9504 4-slot chassis)
