Service Type: SNTC Annual Contract
Support Level: 24x7x2 (24 hours/day, 7 days/week, 2-hour replacement)
Hardware Replacement: Within 2 hours from fault diagnosis
Onsite Engineer: Included
TAC Access: 24/7
OS Software: Major and minor updates included
Compatible Device: Cisco Nexus 9348 (N9K-C9348GC-FX-B and variants)
Response Time: 1 hour
Coverage: Next business day and beyond
