Cisco SmartNet Onsite 24x7x4 support contract for the IR829GW-LTE-GA-ZK9 industrial router, providing 24/7 access to Cisco TAC and onsite engineer support within 4 hours plus software updates.
Specification
Service Type: Onsite 24x7x4
Support Hours: 24 hours/day, 7 days/week
Response Time: 4 hours onsite engineer dispatch
Software Support: Major and maintenance releases of Cisco IOS
Technical Assistance: 24/7 access to Cisco TAC
Hardware Replacement: Within 4 hours after fault identification
Extended Cisco.com Access: Included
