Cisco SMARTnet Onsite 24x7x4 is an extended support service agreement providing on-site hardware replacement within 4 hours, 24/7 coverage, and access to Cisco TAC software support for Nexus 5648Q switches.
Specification
Service Type: SMARTnet Onsite Extended Service
Support Hours: 24 Hours, 7 Days a Week
Response Time: 4 hours (hardware replacement from fault diagnosis)
Hardware Coverage: On-site replacement hardware
Software Support: Major and minor releases, 24x7 TAC access
Compatible Platforms: N5K-C5648Q, N5K-C5648Q=, N5K-C5648Q-RF