Service Type: Onsite 24x7x4 (4-hour onsite response)
Support Hours: 24 hours per day, 365 days per year
Hardware Response: 4-hour onsite parts and service
Software: Major and maintenance releases included
TAC Access: 24x7 access to Cisco Technical Assistance Center
Service Duration: 1 Year
Covered Equipment: Catalyst 2960 24-port 10/100 PoE + 2 T/SFP LAN Lite
