Service Type: Cisco SmartNet Total Care - Onsite Premium
Support Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour onsite hardware replacement)
Coverage: Hardware replacement delivery within 4 hours
Software: Major and maintenance releases of Cisco IOS
TAC Access: 24x7 Technical Assistance Center support
Equipment: Cisco ISR 1100 4-Port Router with LTE Advanced SMS/GPS (Annex A)
Region: LATAM and APAC