Service Type: Smart Net Total Care (SNTC)
Coverage: 24 hours, 7 days per week
Response Time: 4 hours
Support Level: Onsite hardware replacement and technical assistance
Applicable Hardware: Cisco ASR1000 RP2 Route Processor
TAC Access: Round-the-clock expert support
Features: Real-time insights, security alerts, contract management
End of Life Status: RP2 hardware end-of-sale announced; support available for active contracts
