Service Type: Cisco SmartNet Total Care
Support Hours: 24x7x4 (24 hours/day, 7 days/week, 4-hour hardware replacement)
Hardware Coverage: On-site replacement within 4 hours
Software Support: Major and maintenance releases of Cisco IOS
TAC Access: 24/7 access to Cisco Technical Assistance Centre
Compatible Devices: Cisco 2911 Security (CISCO2911-SECK9-RF, CISCO2911-SEC/K9)