Specification
Service Type: SMARTnet Onsite - Extended Service
Coverage: 8x5x4 (8 hours/day, 5 days/week, 4-hour response)
Support: Onsite replacement and phone support
Device: Cisco Catalyst 3560-CX (6 x 1G PoE+, 2 x MultiGig, IP Base)
Includes: Software updates, hardware advance replacement, technical support, onsite field engineering
Access: Cisco Technical Assistance Center (TAC)
Portal: SmartNet Total Care portal with contract management and security alerts