Cisco SmartNet OnSite 8x5x4 extended service agreement for ASR1000-RP2 route processor. Provides 8 business hours, 5 days a week support with 4-hour hardware replacement response time and onsite engineer services.
Specification
Service Type: SMARTnet OnSite (Onsite Engineer)
Support Hours: 8x5x4 (8 business hours, 5 weekdays, 4-hour response)
Hardware Replacement: Within 4 hours from fault diagnosis
Software Support: IOS updates and maintenance releases
Technical Support: 24/7 access to Cisco TAC via phone/online
Compatible with: ASR1000-RP2, ASR1000-RP2++=, ASR1000-RP2=