Cisco SmartNet OnSite service contract for the ASR1006 router providing software support, hardware replacement, and 24/7 access to Cisco Technical Assistance Center with 8x5x4 response SLA (8 business hours, 5 days/week, 4-hour resolution).
Specification
Service type: SmartNet OnSite Extended (OSE)
Support level: 8x5x4 (8 business hours, 5 days per week, 4-hour response)
Applicable to: Cisco ASR1006 router
Includes: Major and maintenance software releases, TAC access, hardware replacement
Coverage: Next business day hardware delivery (subject to fault identification)
