Service: SmartNet Total Care (Onsite)
Coverage: Cisco ASR1000-ESP40 (40-Gbps Embedded Services Processor)
Response Time: 8 hours, 5 days per week
Hardware Replacement: Next Business Day
Installation: Onsite Engineer-assisted
Support: 24/7 access to Cisco Technical Assistance Center (TAC)
Software: Major and minor IOS software updates
Extended Access: Cisco.com technical resources