Service Type: ONSITE 8x5xNBD
Support Hours: 8 hours a day, 5 days a week
Hardware Replacement: Next Business Day with onsite engineer installation
Software Support: Major and maintenance releases
TAC Access: 24/7 Cisco Technical Assistance Center
Covers: Catalyst 3650 48 Port PoE+ with 2x10G Uplinks IP Services
Service Duration: Contract period (term not specified)
Extended Access: Cisco.com resources
