Cisco SmartNet Onsite 8x5xNBD service contract providing next-business-day onsite support with parts delivery and field engineer installation for Catalyst 3654 series switches.
Specification
Service Type: SMARTnet Onsite 8x5xNBD
Support Hours: 8x5 (Monday–Friday, business hours)
Response Time: Next Business Day
Hardware Replacement: Advance replacement with onsite engineer installation
Software Support: Cisco IOS software updates and maintenance releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
Cisco.com Access: Extended registered access