Cisco SMARTnet Onsite support contract for the Catalyst 6509-E providing 8x5 fault reporting, next-business-day hardware replacement, software updates, and 24x7 Cisco TAC access.
Specification
Service Type: SmARTnet Onsite 8x5xNBD
Coverage: Catalyst 6509-E chassis
Support Hours: 8 hours, 5 days per week fault reporting
Hardware Replacement: Next Business Day
Software Updates: Major and minor Cisco IOS releases
TAC Support: 24x7 access to Cisco Technical Assistance Center
Service includes: Hardware replacement parts and labor, software support, web knowledge base access
