Cisco SmartNet Onsite support contract for the VG320 VoIP gateway with 8x5xNBD service level, providing next-business-day onsite hardware replacement and software support.
Specification
Service Type: SmartNet Onsite
Support Hours: 8x5 (Monday-Friday, 8am-5pm)
Hardware Replacement: Next Business Day (NBD)
Software: Major and minor updates
TAC Access: 24x7 to Cisco Technical Assistance Center
Applicability: Cisco VG320 Modular Voice over IP Gateway