Cisco SMARTnet is an award-winning technical support service offering direct access to Cisco engineers and rapid issue resolution with flexible device-by-device coverage. This contract delivers 8x5 next-business-day (NBD) onsite service, with advance replacement parts delivered the next business day between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time).</description>
<parameter name="specification">Service Type: SmartNet Onsite extended service agreement
Support Level: 8x5 (business hours)
Response Time: Next Business Day (NBD)
Covered Hardware: UCS-SPINFRACHSS infrastructure
Service Includes: Hardware replacement, TAC support, software updates
