Service Type: Cisco SMARTnet Extended Service Agreement
Coverage Model: 8×5 Next Business Day (NBD)
Support Hours: 8 hours a day, 5 days a week (weekdays)
Hardware Replacement: Next Business Day delivery
Software Support: Major and minor IOS updates
TAC Access: 24 hours a day, 7 days a day
Applicable Hardware: Cisco ISR 4351 Security Bundle (ISR4351-SEC/K9)
Includes: Security (SEC) license
Extended Access to Cisco.com for technical resources
