Cisco SmartNet support service offering 8x5xNBD (next business day) onsite technical support and hardware replacement for Cisco ISR 4351 routers with security licensing. Includes access to Cisco TAC and major/maintenance releases.
Specification
Service Type: Extended Support
Support Hours: 8x5 (8 hours/day, 5 days/week)
Response Time: Next Business Day onsite
Includes: Hardware replacement, software updates, TAC access
Compatible Device: Cisco ISR 4351 Bundle with UC & Security License