Service Type: Cisco SMARTnet OnSite
Support Hours: 8x5 (8 hours per day, 5 days per week)
Hardware Replacement: Next Business Day (NBD)
Onsite Engineer: Yes
Software Updates: Major and minor releases included
TAC Support: 24x7 access to Cisco Technical Assistance Center
Compatible Devices: Cisco 2504 Wireless Controller (multiple license variants)
