Cisco SmartNet Onsite 8x5xNBD support service for Catalyst 9200 48-port switches, providing next-business-day onsite hardware replacement, Cisco IOS software updates, and 24-hour access to Technical Assistance Center during business hours (8am-5pm, Monday-Friday).
Specification
Service Type: Extended Service Agreement - Onsite
Support Level: 8x5xNBD (8am-5pm Monday-Friday, Next Business Day)
Hardware Replacement: Advance replacement parts delivered next business day
Software Updates: Major and minor releases of Cisco IOS
TAC Access: 24-hour global Technical Assistance Center access during business hours
Service Duration: 1 year
Device Coverage: Catalyst 9200 48-port data only, Network Essentials
Availability: Monday-Friday excluding Cisco observed holidays
