Cisco SmartNet Onsite 8x5x NBD support service for the Cisco 897 VDSL2/ADSL2+ Bonding over POTs and 1GE/SFP Router. Provides expert technical support, next business day hardware replacement, ongoing OS updates, and proactive device diagnostics.
Specification
Service Type: SmartNet Onsite
Coverage Level: 8x5x NBD (Business hours, Next Business Day response)
Eligible Device: Cisco C897VAB-K9 Router
Support: TAC access, online self-help resources, OS updates and upgrades
Hardware Replacement: Advance replacement available
Proactive Monitoring: Smart Call Home diagnostics optional