Service Type: Onsite SmartNet Support
Support Hours: 8x5 (8 hours/day, 5 days/week)
Response Time: Next Business Day (NBD)
Coverage: Hardware replacement and software support
Software Updates: Major and minor IOS/IOS XE updates
TAC Access: 24/7 extended access to Cisco Technical Centre
Device Compatibility: ASR1000-RP2, ASR1000-RP2+=, ASR1000-RP2=