Cisco SmartNet Total Care service contract providing 8x5xNBD (8 hours, 5 days per week, Next Business Day) support and hardware coverage for the ASR-9006-AC-V2 router chassis, with 24/7 access to Cisco Technical Assistance Centre experts.
Specification
Service Type: SmartNet Total Care 8X5XNBD
Support Level: 8 hours/day, 5 days/week
Response Time: Next Business Day (NBD) hardware replacement
TAC Access: 24/7 round-the-clock access
Covered Equipment: ASR-9006-AC-V2 (ASR 9006 AC Chassis with PEM Version 2)
Includes: Software updates, technical assistance, hardware support
Online Resources: Self-help knowledge library, OS software downloads, support tools
