Cisco SmartNet Total Care service contract providing 8x5 business day support with next-business-day hardware replacement for the ASR-9010-DC-V2 Aggregation Services Router, including 24x7 access to Cisco Technical Assistance Center and software support.
Specification
Service Type: SmartNet Total Care
Support Hours: 8x5 (8 AM - 5 PM, Monday-Friday)
Hardware Replacement: Next Business Day (NBD)
Software Support: Major and minor updates
TAC Access: 24x7
Applicable To: Cisco ASR-9010-DC-V2 Router
Contract Duration: Annual