CISCO SMARTNET TOTAL CARE (CON-OS-A9KMPA4X) ONSITE 8X5XNBD FOR A9K-MPA-4X10GE

Cisco SmartNet Total Care service contract providing 8x5xNBD (8-hour response, 5-day coverage) support with onsite hardware replacement for the A9K-MPA-4X10GE Modular Port Adapter module. Includes access to Cisco Technical Assistance Center, hardware replacement, and advanced support tools.

Service Type: Cisco SmartNet Total Care Coverage Level: Onsite 8x5xNBD (8 hours, 5 days/week, Next Business Day response) Device Coverage: A9K-MPA-4X10GE (ASR 9000 4-port 10GE Modular Port Adapter) Services Included: TAC Technical Support, Advance Hardware Replacement, Onsite Support, Software Downloads, Online Knowledge Library, Smart Portal Access Support Hours: As per 8x5xNBD service level TAC Availability: 24/7 escalation access