Service Type: Software Support Service (SWSS)
Contract Duration: 1 Year
Service Availability: 24 hours x 7 days a week
Support Channel: Phone consulting
Coverage: Technical Assistance Center (TAC) access
Includes: Software maintenance, major and minor releases, inventory reporting via CSPC collector
Portal Access: Smart Net Total Care Web Portal for reporting and network-aware information
Target Equipment: R-ISE-VMS-K9= (Cisco ISE Virtual Machine Small)
