- Cisco Software Support Service (SWSS) subscription
- Support for R-VMVCS-CTRL-K9 (VMware VCS Control license)
- 24×7 access to Cisco Technical Assistance Centre (TAC)
- Software maintenance, minor and major release updates
- Extended access to Cisco.com
- Minimum 12-month commitment
- One-hour response time
- No hardware replacement or onsite engineer included