Cisco SMARTnet Software Support Service - Technical support for Cisco TelePresence Manager - 100 systems - 1 year - 24x7. Cisco Software Support Service (SWSS) offers comprehensive coverage for software application products and suites that keep your systems and business running smoothly, providing end-to-end support for your Cisco software products.
Specification
Service Type: Software Support Service (SWSS)
Scope: Cisco TelePresence Management Suite (TMS)
System Count: 100 additional managed systems
Contract Term: 1 year
Support Availability: 24 hours, 7 days per week
Response Time: 8 hours, 5 days per week (Next Business Day)
Support Includes: Major and minor software updates, 24x7 access to Cisco Technical Assistance Center (TAC), extended access to Cisco.com
Hardware: No hardware replacement
Onsite Engineer: No onsite engineer included
