SWSS UPGRADES UC Manager-11.x Basic Single User-Under
Specification
Annual support contract - 1 year
Support for UC Unified Communications Manager 11.x Basic Single User license
24 x 7 phone and online technical support via Cisco TAC
Software maintenance, minor and major release updates
One hour response time
Electronic delivery via PAK/license key
Extended Cisco.com resource access
Cisco Software Support Service (SWSS)