Cisco SmartNet Onsite support service (8×5×NBD) for the Cisco VCS Expressway 5-Traversal-Calls license. Provides hardware replacement, software updates, and TAC technical support with next-business-day onsite response.
Specification
SmartNet service level: Onsite 8×5×NBD
Response time: Next Business Day
Support hours: 8 hours/day, 5 days/week
Applicable product: Cisco VCS Expressway L-VCSE-5 (5 traversal calls license)
Service includes: Hardware RMA, TAC access, software downloads, Cisco.com portal access
