Cisco SmartNet Total Care service contract providing 8x5xNBD parts-only support for Cisco TelePresence Management Suite Extension for Microsoft Exchange (LIC-TMS-MSEX-25) covering 25 systems. Includes technical support and parts replacement from Cisco Technical Assistance Center.
Specification
Service Type: SmartNet Total Care (Parts Only)
Support Level: 8x5xNBD (8am-5pm, Next Business Day parts replacement)
Coverage: Cisco TelePresence Management Suite Extension for Microsoft Exchange
Supported Systems: 25 systems
Service Duration: Varies by order (typically 1-3 years)
Support Scope: Parts replacement via Cisco TAC, phone and online support