Cisco SmartNet Total Care support contract providing hardware replacement and software updates with 8x5 NBD service level for the Cisco TelePresence Management Suite Extension for Microsoft Exchange, covering up to 25 system registrations. This is a parts-only contract offering replacement components and software maintenance.
Specification
Service Level: 8x5 NBD (8 hours business days, Next Business Day parts replacement)
Coverage Type: Hardware Replacement + Software Updates
Systems Supported: Up to 25 system registrations
Product Supported: Cisco TMS MS Exchange Integration Package
Support Scope: Parts and labor replacement only
Format: Service contract/entitlement
