Cisco SmartNet Onsite 24x7x4 support contract for the Cisco TelePresence ISDN Gateway 3241. Provides 24-hour, 7-day-a-week support with 4-hour response time for hardware replacement and technical assistance via Cisco's Technical Assistance Center (TAC).
Specification
Service Type: SmartNet Onsite 24x7x4
Response Time: 4 hours for advance replacement parts
Availability: 24 hours a day, 7 days a week, including holidays
Coverage: Hardware replacement and technical support
Includes: Access to Cisco TAC, software updates, online tools