Cisco SmartNet support contract providing 24x7x4 parts-only maintenance for the LIC-VCS-50 license (50 additional non-traversal calls for Cisco VCS Control). This contract includes access to Cisco Technical Assistance Center (TAC) and hardware replacement within 4 business hours.
Specification
Service Type: SmartNet Parts-Only
Coverage Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Applies To: LIC-VCS-50 License
Support Includes: TAC access, hardware replacement, software updates
Product Category: Vendor Services - Support Contract
