Service Type: Smart Net Total Care (SNTC)
Duration: 3 years
Support Hours: 8x5 (8 hours a day, 5 days a week)
Hardware Replacement: Next Business Day (NBD)
Supported Equipment: Cisco Catalyst 3850 48 Port Full PoE IP (WS-C3850-48F-E, WS-C3850-48F-E-RF)
Technical Support: 24/7 access to Cisco Technical Assistance Center (TAC)
Software Updates: Major and maintenance releases of Cisco IOS software
Online Support Tools: Access to extended Cisco.com resources
