Service Type: Smart Net Total Care (SNTC)
Support Level: 8x5xNext Business Day
Coverage: Hardware and Support
Device: Cisco Catalyst 3850 24 Port 10G Fiber Switch
Contract Duration: 3 years
Support Hours: 24/7 TAC access
Delivery: Next-business-day hardware replacement
Service Components: Technical support, hardware coverage, software downloads, self-help resources