Specification
Service Type: Smart Net Total Care (SNTC)
Contract Duration: 3 Years
Support Hours: 8 hours/day, 5 days/week
Hardware Replacement: Next Business Day (NBD)
Response Time: 1 hour initial response
Software Support: Major and minor IOS updates
TAC Access: 24x7
Onsite Engineer: Not included
Compatible With: Cisco ISR 4351 (3GE, 3NIM, 2SM, 4G FLASH, 4G DRAM, IPB)
