Specification
Service Type: Smart Net Total Care
Duration: 3 years
Support Hours: 8x5 (business hours)
Response Time: Next Business Day (NBD)
Coverage: Parts and labour
Support Includes: Diagnosis, phone support, hardware replacement, software updates/upgrades, web knowledge base access
Compatible Device: Cisco ISR 4221 (2GE, 2NIM, 8GB Flash, 4GB DRAM)