Service Type: SMARTnet Extended Service
Support Hours: 8x5 Parts Only (Business Hours Parts Replacement)
Phone Support: 24x7
Response Time: Next Business Day Parts Replacement
Coverage: Hardware parts and replacement
Software: Major and minor IOS updates
Support: TAC access, Web Knowledge Base Access
Duration: 3 years
Compatible Device: Cisco AIR-CT2504-15-K9 (2500 Series Wireless Controller for up to 15 APs)