5 YEAR PREMIER SUPPORT UPGRADE FROM 3Y ONSITE - THINKPAD
Specification
Support duration: 5 years
Service type: Extended service agreement upgrade from 3-year onsite
Response time: Next business day (NBD) onsite labor
Coverage: Hardware, OEM software, parts replacement, phone support
Support availability: 24 x 7 x 365
Special features: Technical Account Managers, parts prioritization, end-to-end case management